INTRODUCTION
Located in Troy, New York, Hudson Valley Community College (HVCC) has been a first-choice higher education destination in the Capital Region of New York state for more than 60 years. The HVCC campus offers a wide variety of academic spaces, including labs, lecture halls, and smaller traditional classrooms, all of which are designed to improve the learning experience.
THE CHALLENGE
Previously, HVCC’s IT infrastructure was managed by two different groups; one focusing on computers on the network and the other on instructor console and equipment. Because of the lack of standardization, no two rooms ever featured the same technology. As a result, the IT team received a constant stream of help desk tickets for issues ranging from audio distortion and image clarity issues, to failing projectors.
THE SOLUTION
With these challenges in mind, HVCC set out to find an all-encompassing solution that would standardize the user experience for instructors and students across the entire campus, and thus create a more productive learning environment.